Privacy Policy
Last updated: April 13, 2026
1. Introduction
Elate Books Inc. ("Elate Books," "we," "us," or "our") operates the Elate Books platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
When you create an account, we collect:
- Name, email address, and phone number
- Company name and business information
- Job title and professional role
- Billing and payment information (processed securely by Stripe)
Financial Data
Through integrations, we access:
- Bank account information and transactions (via Plaid)
- Accounting data including invoices, payments, and chart of accounts (via QuickBooks/Intuit)
- Reconciliation records and matching history
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and session duration.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Power AI-assisted reconciliation and matching
- Send transactional emails (account, billing, trial notifications)
- Respond to customer support requests
- Detect and prevent fraud or security issues
4. Third-Party Services
We integrate with the following services that may access your data:
- Plaid — Secure bank account connections and transaction data
- Intuit/QuickBooks — Accounting data synchronization
- Stripe — Payment processing (we never see your full card number)
- Supabase — Database hosting and authentication
- Resend — Transactional email delivery
Each third-party service has its own privacy policy governing its use of your data.
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest
- Row-level security for multi-tenant data isolation
- Secure authentication with session management
- Regular security audits and monitoring
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access — Request a copy of your personal data
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your data
- Portability — Receive your data in a machine-readable format
- Opt-out — Opt out of certain data processing activities
To exercise these rights, contact us at privacy@elatebooks.com.
8. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Elate Books Inc.
Email: privacy@elatebooks.com
Support: support@elatebooks.com